Last Updated: 25 August 2026
At Bright Line Solutions (Pty) Ltd, we are committed to providing quality electrical products and professional services. This Refund & Exchange Policy explains how returns, exchanges, refunds, and service-related concerns are handled.
1. Electrical Products
Products purchased from Bright Line Solutions may be eligible for a return or exchange where the product is defective, damaged, incorrect, or does not meet the agreed specifications, subject to applicable South African consumer-protection laws.
Customers should contact us as soon as possible after receiving or collecting a product to report any issue.
2. Returns
To request a return, customers may be required to provide:
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Proof of purchase or invoice
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Details of the product and reason for the return
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Photographs or other evidence where the product is damaged or defective
Products returned for reasons other than a confirmed defect should be unused, in their original condition, and accompanied by the original packaging where reasonably possible.
3. Exchanges
Where a product is confirmed to be defective or supplied incorrectly, Bright Line Solutions may offer a replacement or exchange, subject to product availability and applicable legal requirements.
If the replacement product is unavailable, an alternative resolution may be offered in accordance with applicable law.
4. Refunds
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Refunds may take several business days to reflect in the customer’s account, depending on the payment provider or financial institution.
Where a product is returned because of a confirmed defect or incorrect supply, the applicable refund or remedy will be handled in accordance with South African consumer-protection requirements.
5. Non-Returnable or Excluded Items
Certain products may not be eligible for return or exchange where they have been:
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Installed or used after purchase and are not defective
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Modified, altered, or damaged by the customer
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Damaged through misuse, negligence, or improper handling
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Supplied as a specially ordered or customised product, where permitted by law
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Returned without required components, accessories, or documentation
These exclusions do not affect any consumer rights that cannot legally be excluded.
6. Electrical Components and Safety
For safety reasons, electrical products that have been installed, connected, altered, or used may require inspection before a return, exchange, or refund can be considered.
Customers should not attempt to repair or modify a potentially defective electrical product before contacting Bright Line Solutions, as this may affect the assessment of the product.
7. Services and Workmanship
If you are dissatisfied with electrical work carried out by Bright Line Solutions, please contact us as soon as possible so that we can assess the concern.
Where a workmanship issue is confirmed, we will work with the customer to determine an appropriate remedy, which may include corrective work where applicable.
Refunds for completed services will be considered based on the circumstances of the matter, the work performed, and applicable South African law.
8. Incorrect or Damaged Products
If you receive an incorrect or visibly damaged product, please notify us promptly and provide details of the issue.
We may request photographs or other information to assist with the assessment and resolution.
9. Special Orders
Products specifically sourced or ordered at a customer’s request may be subject to additional return or cancellation conditions. These conditions will be communicated to the customer before the order is confirmed where applicable.
10. Processing Time
We aim to process valid return, exchange, and refund requests as efficiently as possible. Processing times may vary depending on the nature of the request, product inspection, supplier requirements, and payment method.
11. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights available to customers under applicable South African consumer-protection legislation.
Where this policy conflicts with a mandatory legal requirement, the applicable law will take precedence.
12. How to Request a Refund or Exchange
To submit a refund or exchange request, please contact Bright Line Solutions with your:
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Full name
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Contact details
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Invoice or proof of purchase
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Product or service details
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Reason for the request
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Supporting photographs or documentation, where applicable
Our team will review the request and advise you of the next steps.
13. Contact Us
Bright Line Solutions (Pty) Ltd
Phone: 067 134 8380 / 076 551 3772
WhatsApp: 067 134 8380
Email: Brightline.solutions1@gmail.com
Address: 145 Thabaleshoba Village, Rebone, 0617
Website: brightlinesolutions.co.za